Support

We know that one of the biggest challenges companies face daily is the lack of efficient support. At SCORB, we prioritize fast and qualified service, ensuring your team has the necessary support to keep operations running smoothly.

With an organized structure based on service rules, we use an intelligent ticket management system that qualifies, sets priorities, and directs requests to the responsible teams. Whether it’s technical guidance, operational adjustments, or a more complex demand, our team is prepared to act quickly, minimizing impacts on your workflow.

Your company’s key users have full autonomy to open and track support tickets, from request to resolution, providing transparency and complete control of the process. Furthermore, each interaction contributes to the building of a rich knowledge base, optimizing future solutions and continually improving the experience of our customers.

At SCORB, support is not just a service, it’s a commitment to the agility, security, and flexibility your company needs to grow with confidence.

Therefore, all API documentation is easily consulted by the integration team, and several loading models can be used: Json, XML, CSV, etc.

Additionally, on the SCORB side, we can create routines that can serve as task automations based on data (whether from integration or not).

The use of these routines forms a powerful set of functions that can facilitate the entire budgeting process regarding the dynamic update of data.

Ensure greater efficiency and control in your budget management with SCORB. Contact us.